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Feedback
1. Customer support
2. Our exciting Games
3. Fair gaming
4. Promotions & Special events
1. Customer support
* I have been pleased with your customer support
-- one of the most reliable in the business.
MF
* I am quite impressed with the service you offer
at present. Thank you
PC
* Let me take this opportunity to thank you and your
staff for their support and sense of caring. You are
a class act. Your response to users needs as well
as your compassion is second to none. I just had to
let you know how I felt regarding your professionalism.
Sincerely
RCD
* Justin, I just want you to know that your support
team is the best there is. I want you to give Tom,
Sonya, Mark, Carlos, all raises if they are not already
rich, from this job. OK lol. The truth is they are
the best and your casino is too. I did explore other
casinos and they do not compare to yours. When you
have people responding personally like you do it makes
all the difference in the world. Me and the people
that play at your casino really all agree. Thank you,
RP
* Thank you for that information. I have to say I
have never experienced such good customer service
from any online organization. You guys really have
it together!!! Thanks again,
S
* You do a great job and I have never had trouble
getting an answer from you in a short time. Keep up
the good work.
JD
* I've never enjoyed my computer as much as I have
since joining Casino on Net. Both Casino on Net and
their staff are helpful and a lot of fun. The only
problem I can find is that the cocktail waitress is
a little slow...thanks for a great time, and I will
tell others about you....
W
*Since I have been visiting your casino the communication
chain is very impressive. I have nothing but praise
for the MANY CSR's who have conversed with me. The
only thing I ask is keep up the good work. I am really
new to this on-line stuff but I will say that you
are the most courteous people I have experienced so
far and a lot of this has to do with punctuality.
Keep up the good work. After I win the million dollars
some of you can work with me. Well Done!
JA
* Thank you again for the great customer service
and quick responses to any and all problems and questions...
I love playing on your site...never had more fun,
and don't even have to leave the house. Sincerely,
LM
* June, You are the best girl in the world! Your
site is absolutely the best on the Internet due entirely
to people like you. Thank you so very much,
C.
* I find your company very professional. I have recommended
you to my close friends. Your service is 2nd to none!
Put a feather in your cap guys/gals! Don't change!
If you need to change consult me first. Australia
can learn a lot from you, people! Kind regards &
best wishes
MH
* I just wanted to place a kind note to your employees
at your Customer Support Center. I'm in the retail
industry. I'm a Sales Manager of a multi-franchise
dealership organization and fully understand the importance
of customer service. I have nothing but the best service
with your department as well as your company. But
I am truly impressed with your customer support. Thank
you for your time. I will always be a valued customer
with your company. (I hope to hit your MVP status
at 150000 points soon :-) Thank you.
AL
* Congratulations, I did some research on casinos
on line and was delighted to see that you won the
Casino of the Year Award. I knew from the first minute
I had dealing with your group, I would have a fine
experience. And it has been. If you ever need a testimonial,
please use me. You have been more than fair and patient
with me. I want to compliment the staff for taking
time to answer my questions. The staff is so friendly
and professional, I almost feel like we are good friends.
Great bunch of people. Warmest regards
CBB
* Dear Staff, Thank You so much for your extra care
with my problem. You're the best! Your service has
been excellent thus far. Again thank you for your
expert service!
M
* Thank you for your prompt response and service.
You are doing a great job treating the VIP customers
with great warmth and attention.
GN
* Thank you for your sweet message, I will always
be a Casino on Net customer. You are the best on-line.
TB
* I have been given great service and quick response
time. You have a great staff!!!!
DA
* Thank you for your timely response to my e-mail.
It seems again that I didn't quite understand the
process that a cash out goes through...Ruth Kitts,
Transactions Dept. at Casino on Net, has educated
me and there is no longer a concern.... Thank you
again for the service, it's good to know you are there....
Respectfully,
R
* Thank you very much for the hasty response. Customer
Service like this is few and far between in the UK.
I thank you and will be recommending your on line
casino to many of my associates Regards and Thanks
SB
* The representatives are very responsive to my questions
and really help me out. They are cordial and always
have an answer within 30 minutes. (I do mean it).
I do make a living gambling. I win and lose aggressively.
I play like it is my passion. Thanks,
D
*June - I am writing this email to thank you for
the incredible support that I have received from your
team in the recent weeks. Dave, Sonya, Liz, Marc,
Nilda and yourself have been extremely helpful in
answering my questions and accommodating my requests.
You guys are the best in the business and have made
my experience with 888 Casino that much more enjoyable.
Thanks again for the excellent support and I look
forward to continuing what has been an incredible
relationship to date.
N
* Thank you for your quick response. The funds were
received today. Because of your superior service I
am now giving your site the green light to go with
my many friends whom I know will enjoy your honest,
well produced gaming site. Trust is the key, and you
have proved yourself trustworthy. Thanks again, and
get ready for more business!
BC
* I cannot express my gratitude for your swift response
to my bothersome questions. I can assure you that
because of your excellent customer service you have
acquired a lifetime member to your establishment.
JK
*Just to drop you a line and let you know that of
all the casinos out there you all are the most personal,
you have great support and I really feel there are
real people behind me. I want to thank you all for
all your kindness and respect you have shown me, I
have never received this from any of the casinos I
have visited but yours. Thanking you,
VC
* Many regards. You guys are real pros at customer
service. It's a pleasure to play online with you!
BDC
* I must admit you were right. Although I experienced
significant problems over the past several months,
I am happy I stayed with you. Your support staff has
made me feel like more than just a customer. I feel
like part of a family or community. Repeatedly your
staff has bent over backwards to resolve any issues
I encountered making sure I was satisfied with the
outcome. I just wanted to extend my thanks and appreciation
for your interest in my business and continued support.
I look forward to our shared future success. Sincerely,
CB
* Ms. Kaley, I appreciate all the effort by you and
your team. I was just telling my wife what a tremendous
support group you have. I don't mean to add to what
I am sure is a difficult job your people perform.
I was on customer service management for years and
understand the 'other side'. I wish I had a team such
as years on more than one occasion. Please, forward
my thanks both up and down the ladder. A satisfied
member,
RW
* June - I am writing this email to thank you for
the incredible support that I have received from your
team in the recent weeks. Dave, Sonya, Liz, Marc,
Nilda and yourself have been extremely helpful in
answering my questions and accommodating my requests.
You guys are the best in the business and have made
my experience with 888 Casino that much more enjoyable.
Thanks again for the excellent support and I look
forward to continuing what has been an incredible
relationship to date.
N
* I just wanted to take the opportunity to thank
you for all of your efforts to accommodate my request
and give faithful customer service support. It is
accurate to state that it is not "about the money,"
but rather about a sense of security and trust that
I need to have as a customer dealing with virtual
funds and doing business with a company that I can
not see or interact with directly. I now know that
I am dealing with a company that is honorable, will
take the time to investigate matters of concern to
its clients, and ultimately stand behind the customer
by exceeding expectations. I could not ask for anything
more. Thank you for your helpfulness and integrity,
I look forward to enjoying future services with your
company. Truly,
AA
* Your company has the nicest, most wonderful customer
service organization! I am thrilled at having 'found'
you - I used to have to drive over an hour on a less-than-wonderful
road to go to a casino - the service did not compare
to yours at all. Having a great time from the comfort
of my own home with my trusty dog at my feet. Thanks
again!
D
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2. Our exiciting Games
* I don't know if you or any other players are interested
but, I have played MANY different online casinos.
The 888 Casino is far and above the best of the
best. It is the closest anyone can come to playing
in a real casino. Bravo to you and the whole staff!
Keep up the good work!!
SN
* Thank you for a great year. It has been a lot of
fun and joy and excitement. I haven't had such experience
with any other online casino. I have referred you,
guys, to so many of my friends. Again, have nice Holidays
and enjoy your Christmas and New Year. Your long time
member,
SS
* This is my favorite casino. I won 3500 dollars
once just from a hundred bucks. Simple interface and
easy to see and play games makes this the best. I
even read the newsletters you send me (and I hate
reading newsletters).
BK
* I just wanted to say "thanks". I think
you deserve to be casino of the year. You showed me
that you do care about your members. THANKS FOR CARING....
A FAN FOREVER
CH
* Thanks for all your help, we finally got everything
to work, and we had a blast playing blackjack against
each other! You and your staff have been very courteous
and helpful. Thanks again!
JK
* This is the best casino on the Internet and the
people love you!
IVM
* I just think your casino is the most outstanding
in terms of graphics, sound and choices and the extremely
kind and well-mannered way you handled my hurt feelings
today. I will remember your kindness, you can count
on that. A little thing like you did this evening
was a random act of kindness and it will come back
to you.
JS
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3. Fair Gaming
* Hi...I have to tell you 888 Casino is the best
place I've played… win or lose. I think you're
the first on-line Casino that really lives up to its
advertising and gives fair odds. I have played at
many others...but you're the best. Your Customer Service
is exemplary. Thanks......
KM
* You know you really should not have to ask your
players if they like the newsletter or the free play
you people provide twice monthly. You probably have
the best "return rate" of any casino on
line. And are probably the fairest. I have never had
a "disagreement" with your casino that I
have come out on the bottom of. You really do believe
that the client is right and you prove it by your
actions and attitude. Yes, you are appreciated. Yes,
it is a pleasure to play with 888 Casino. Yes. I
like the newsletter and hearing about great (yet unbelievable
things) like 400 BJs in one day. So keep up the good
work. 888 Casino is a winner.
CC
* Thanks for the information. You people are the
best. Every question gets answered. The games are
fun....and fair. I always feel like I have a good
chance to win, as well as lose, and I often win, which
makes it even more fun. Thanks for doing such a good
job. I feel as though I always get my moneys worth,
win or lose.
GG
* Dear Sir, I JUST WANT TO THANK YOU...BELIVE ME,
JUST THANK YOU.... YOU GAVE ME A FEELING OF TRUST.
Because your system DOES NOT WIN IRRATIONALLY. I WILL
NEVER PLAY IN CASINOS OTHER THAN YOURS. My best regards
and THANKS for the TRUST you gave me....
IC
* God Bless You All!!!!! Several of our Officers
play with your casino and I will be sure to advise
them all of your generosity. I have requested the
five hundred to be paid out and will match it with
five hundred of my own. These thousand dollars will
be placed into an interest bearing account for (murdered
police officer's) unborn child. May you and your staff
know that when she begins college in 18 years that
you have paid her way with this donation. Again may
God bless you all and keep you safe. From myself,
I am honored to belong to the best casino on the web.
Thank you all from the bottom of my heart. Humbled,
Det. JDC
* I just wanted to let you know, that this is the
kind of service I've been talking about. You always
get back with me, it never takes forever, and you
are all do everything you can to please your customers.
There is no casino out there, which can even hold
a candle to the service you give. And people actually
win money here, and not just piddly little money either.
I have won a lot of money playing at your casino.
I can't think of even one bad thing to say about your
casino, and believe me if there was something bad
I would let you know. Y'all are the greatest. And
thank you very much, I will keep voting for you as
my favorite top site, top graphics, everything, etc...
Because you are the best. Thanks again
SS
* I just wanted to take the opportunity to thank
you for all of your efforts to accommodate my request
and give faithful customer service support. It is
accurate to state that it is not "about the money,"
but rather about a sense of security and trust that
I need to have as a customer dealing with virtual
funds and doing business with a company that I can
not see or interact with directly. I now know that
I am dealing with a company that is honorable, will
take the time to investigate matters of concern to
its clients, and ultimately stand behind the customer
by exceeding expectations. I could not ask for anything
more. Thank you for your helpfulness and integrity,
I look forward to enjoying future services with your
company. Truly,
AA
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4. Promotions & Special
events
* Dear June, The cruise was fantastic--truly 1st
rate. I want to thank you and the Casino on Net staff
for offering that trip. My wife and I had just a wonderful
time. The ship was superb in all details: food, room,
staff, activities… Anyway hopefully we'll get
the pictures back soon. It was a great trip thanks
to casino on net.
K.
* PS.....The casino on board has nothing on you guys.
Their staff was the only weak link on the trip.
L. AUSTIN
* I'll tell you what I think in 2 words... GENEROSITY
IS GENIUS. I can't believe how much cash you have
given me. Do I appreciate it? You're darn right I
do!!! I have learned that if you can't laugh when
you lose you got no business playing. To all you guys
at Casino On Net -- Thanks for the fun. Keep up the
good work. Peace and Love
MB
* Just a quick note to say "Thanks" for
the bonuses that you have added to my account from
time to time. I just wanted you to know that they
have not been unappreciated or gone unnoticed. You
do a great job with your casino program, and just
like going to a casino, you can be a winner or a loser
at any time. Since I enjoy the game of blackjack,
and sometimes have little $$$ to spend compared to
some of the players, the bonuses make it a possibility
for me to play a little longer at times and is like
a reward. Thanks again
CJ
* We really want to thank you for the bonus money
you gave us to play. My husband has been really sick
for the last month and we could not afford to play
as we usually do because of medical bills. So, I really
missed gambling at your casino, as it is my favorite
place. Again, thank you very much...
The S. Family
* Due to the bonus that you have given me and the
fortune that has happened I won a very large jackpot.
I will be able to see the Neurosurgeon for my back
operation. I didn't think I would be able to see a
doctor. But now I can because of your kindness. Bless
you all. I will keep you informed as to how things
turn out. You have been an angel to me when I needed
it most Thank You with all my heart. Sincerely:
CU
* You are the best on-line casino, without a shadow
of a doubt. Keep the bonuses and special promotions
happening tonight and I will send a prayer of happiness
to you and all your loved ones.
M
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